Terms & Conditions

1) Carp Social (“CS”) are acting as booking agents for the fishing, travel & accommodation providers. (the “Providers”).

2) On receipt by us of your deposit we will reserve your holiday with your chosen venue. The deposit is accepted as part payment towards the total cost of the holiday. Deposits are strictly non-refundable.

3) Your booking is taken to be confirmed and accepted, in respect of all persons travelling, when the invoice is dispatched to the person who has organised the booking (the “lead booker”) confirming the booking. The lead booker accepts these terms & conditions on behalf of his or her party.

4) The lead booker undertakes to supply us with full details (name, address, contact numbers & age if below 16) of everyone in their party and the lead booker must be at least 18 years old.

(a) Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old.

(b) Where any customers on a booking are under 18 years old and are not related to any customers on the booking who are 18 or over, each must produce a signed letter of parental consent at departure.

5) The lead booker confirms that he or she has the authority of all other persons included in the holiday to make the booking on their behalf.

(a) The lead booker confirms that he or she has read and accepted these booking terms and conditions for themselves and their party and has provided a copy of these terms to all members of the party.

(b) CS will only deal with the lead booker. All bookings and departure dates are confirmed to (and all correspondence will be with) the lead booker.

6)
(a) The balance of the cost of the holiday less any deposit paid must be paid no later than 10 weeks before departure (the “balance due date”). If you book within 10 weeks of departure you must pay the total cost of your holiday at the time of booking.

(b) If payment of the balance in cleared funds is not received by us by the balance due date, we reserve the right to cancel your booking, forfeit any deposit made and levy a cancellation charge as though there had been a cancellation in accordance with paragraph 7.

7) In the event you cancel your confirmed booking, it can only be accepted if it is in writing from the lead booker. Since we incur costs from the date your booking is confirmed, you will be required to pay cancellation charges. The cancellation charges shown below apply from the date we receive the written notice via email to booking@carpsocial.com or by text message to +44 07532189385 and providing the booking reference and security details. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by the lead booker if you or anyone travelling with you cancels.

The following cancellation charges will apply unless the relevant provider’s terms state otherwise:

Period Before Departure – Cancellation Charge
More than 70 days – 50% of total cost of booking
Less than 70 days – 100% of total cost of booking

In the event of any difference from the providers cancellation terms we will impose their cancellation charges plus an administration fee of £100.

8) Fluctuations in the currency exchange rate; some of our venues set their prices in euros. The prices we quote are in £’s and are set on January 1st each year using the £ sterling to euro conversion rate at the time. If the exchange rate falls by more than 2.5% between the date you booked your holiday and 2 weeks before your departure date you will be required to pay the difference.

9) Prices may be increased or decreased to reflect changes in taxes, including a change to VAT. If in the future, the government or other regulatory body, introduces a charge or levy for the holidays we sell, CS reserve the right to pass on that charge to you.

10) Whenever possible, any changes to the booking requested after the written confirmation of booking is sent out to you will be accommodated. Dependent upon the nature of the changes, additional costs could be incurred which will be passed onto the lead booker.

11) Occasionally CS may have to make changes and we reserve the right to undertake such changes. Most changes are minor, for example a change to a ferry time. In the case of a minor change we will advise you at the earliest possible date but we do not pay compensation. If we have to make a major change, for example a change to an alternative lake, you will have the following options;

Accepting the change of the arrangements or
Cancel with a full refund of monies paid.

The timing to receive the refund or for the pre-authorisation to be released will vary based on the method of payment and any applicable payment system (e.g., Visa, MasterCard, etc.) rules.

12) All passport, visa and health certificate requirements are your responsibility and we accept no responsibility for any delay or expense incurred through any irregularity in your documents. All British holidaymakers should ensure that they hold a full ten year British passport with a validity of at least 3 months beyond the travel date. Non British subjects should consult their Embassy for information on possible visa requirements.

13) Travel: If CS books your travel arrangements; travel is subject to the conditions and regulations of the carrier published in the timetable, books or other notices of the persons, companies or authorities undertaking such transport. There is no guarantee that you will depart at the times specified, and we do not have any liability to you for any delay that may arise.

14) Force Majeure: We will not be liable for loss or delay occasioned by any of the following: strikes, riots, pandemics, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical/weather problems to transport, closure of ports, weather conditions or any other event(s) beyond our control.

15) CS strongly recommends that you purchase personal travel and vehicle breakdown insurance and does not accept liability for any financial loss incurred as a result of you not so doing.

16) Jurisdiction: Acceptance of these terms & conditions constitutes acceptance of a contract on these terms subject to English Law and the exclusive jurisdiction of the English Courts.

17) Complaints Procedure: In the unlikely event that you or a member of your party has a complaint about your holiday;

(a) Whilst at the venue – the complaint must be notified to the provider in the first instance and then CS by telephone. You must give the provider / and or CS a reasonable time to resolve your complaint whilst you are at the venue. If you do not do this your complaint will not be considered as valid on your return to the UK.

(b) On return – unresolved complaints must be sent to CS in writing to 3A Falcon Fields, Fambridge Road, Malcon, Essex CM96YP to within 7 days of your arrival back in the UK.

18) Liability: CS liability shall be limited to the cost of the holiday as specified on the invoice dispatched to the lead booker. CS is only providing a booking service. We are not providing accommodation, fishing, tackle hire or food packages and we are not liable for the failure of any of those things unless caused by our negligence or breach of contract. Where applicable our liability is limited by relevant international conventions and treaties covering the provision of travel and accommodation services.

(a) The lead booker is responsible for ensuring you and your party understand the legalities for what you can and cannot take into your chose venue country. Strictly do not take any illegal substances, or any other contraband, (goods that are illegal to import or export). CS will not be held responsible for any customs or boarder control intervention if stopped for any customer.

(b) Taking your own bait to Europe: As a company we have to uphold and abide by the law. Since leaving the EU you can NOT bring any meat or dairy products into France or other EU countries, from outside the EU. This includes boilies as these contains meat products ie eggs, fishmeal or milk derived ingredients. CS accept no responsibility for the transportation of bait. Should a vehicle be stopped, searched and bait be found and confiscated this is entirely at the customer’s own risk. Customers will be fully responsible for any fines incurred and any costs to CS.

(c) CS is only providing a booking service. We do not validate whatsoever any information advertised by providers on the website www.carpsocial.com (the “website”) and we make no representation and warranties regarding any of the providers. Whist providers are required to give accurate and truthful information, if we receive a complaint from a booking party we will take reasonable action which may result in removing the provider from the website, it is not within our control to validate the accuracy of information advertised by providers on the website.

As a result, we refuse all liability and responsibility of any damages (including personal injury) or loss to you or any other party due to:

Any user of the website placing reliance on the content within any advertisement or other materials posted on the website
Loss or damage to personal possession at the venue or
Any incident that takes place at the venue

We shall not be liable for any direct or indirect damages or losses suffered by you.

If you identify any material on the website which you deem to be, offensive, libellous, defamatory or otherwise inappropriate, please notify us using the contact details found on the site. We will review the material and decide if it is required to be removed from the site.

(d) Any contract relating to the hire of a fishery listed on the website is between you and the provider. CS are not party to the contract. By agreeing to these terms and conditions you agree that any claim you may have that is related to a dispute with a provider on the website, must be taken up directly with the provider and not CS. You agree to indemnify CS from any and all legal disputes, claims, actions, expenses, liabilities or losses should they arise.

19) Disabled Travelers: Our aim is to provide a high level of service to all our customers. However we are not a specialist operator in the field of holidays for the disabled. The majority of the fishing venues and accommodation that we offer is not suitable or equipped for the needs of many disabled people. Therefore if you have any disability we must be informed at the time of booking and we will do our best to help and advise. We cannot be held responsible for any difficulties encountered due to the unsuitability of the facilities.

20) Every venue has fishery rules – these must not be broken. If you do break rules the provider may terminate your holiday without compensation. It is the responsibility of the lead booker to make everyone in their party aware of the fishery rules before fishing. It is the responsibility of the lead booker to check before departing of any rule changes at the fishery and to make any members of their party aware of these changes.

(a) Excessive consumption of alcohol or taking of illegal substances will not be tolerated or accepted at any venue. You may be asked to leave if you are found to have consumed excessive amounts of alcohol or have taken illegal substances. If you or your party are asked to leave the venue no refund will be given by CS.

(b) CS & the providers reserve the right to immediately terminate the services they are contractually obliged to provide to you if they, their employees or agents, or any other appropriate person in authority in any place or on any vehicle or craft, judge your behavior to be likely to cause discomfort or harm to other clients or any other person or property. If because of such behavior you are prevented by our carrier from travelling, our contractual obligations under these conditions will terminate immediately. In either case any appropriate cancellation fee will apply and we will not be liable to you for any refund or compensation for any costs or damage which you may incur.

21) A security deposit may be required when you arrive at a venue. This will be refunded in full subject to deductions for any breakages or extra cleaning costs incurred if the accommodation or swim is left in an unreasonable state. Our venues are well run and we would ask that you leave them in the same clean state as you found them.

22) Boats may be available at the venue. The use of boats is entirely at your own risk. Boat hire or loan is not included in any of our booking services. If you wish to use a boat, its loan or hire would be a separate contract between you and the person hiring or loaning the boat. Everyone using a boat MUST use a life jacket and ensure adequate safety precautions are taken at all times. CS do not supply life jackets.

23) All venues are primarily fishing venues; they are not necessarily suitable for children. Persons taking children are reminded that they do so entirely at their own risk. Adults are responsible for the safety and behavior of their children. Extra care should always be taken near water.

24) The information you provide, in accordance with The Data Protection Act 1998 and The General Data Protection Regulation (GDPR) 2016, will be held on CS’s computers (and in other ways) for use by us for the purposes of providing a quotation, delivering a contractual service. This includes passing information about you and the travelling party to our suppliers and may include things such as dietary requirements and you or your travelling party’s physical health.

25) Images. From time-to-time party members may provide us with photographs/videos of themselves or other members of the party (whether directly or by posting them on social media to which we have access). If those photographs/videos concern the activities of the party whilst on a holiday organised by us, we will assume that the photographer/videographer and persons depicted in them have granted us consent to reproduce those photographs/videos in any medium to publicise our business and those of the Providers. Those consents can be withdrawn at any time by written notice to us.

26) Indemnity: The lead booker agrees that he or she is responsible for the behavior of all members of his or her party and agrees to reimburse CS all their costs and losses suffered by CS in connection with a claim by a Provider, a member of the party or any third party and arising from any act or omission of a member of the party.